Registrations may only be cancelled by email to received by us not less than 10 working days before the date of the conference (ie by 30th January). This must be followed by a telephone call to confirm receipt. You will then be sent a refund of your delegate fee, less an administration charge of £75.00 + VAT for each delegate booking that is cancelled.
Telephone cancellations will not be accepted. Refunds of delegate fees for late cancellations (ie cancellations other than in accordance with the above paragraph) will not be given. Failure to attend the conference will constitute late cancellation and payment will still be due or forfeit if already paid.
We reserve the right to change the programme, date, content, price, speakers and venue as necessary; or cancel the conference totally in which case we will refund any payment made in respect to the cancelled conference.
Substitute delegates may be accepted at any time without charge.
Please telephone the Conference Administrator on 020 7430 0333 to let us know the name of the substitute.